Check out some of my work below! Design strategy for a CRM tool that reduces bankers’ daily tools from over 20 to 1for JPMorgan Global BankDESIGN STRATEGY SERVICE DESIGN WORKSHOP FACILITATION A one-stop shop for treasury offerings, saving bankers over 50,000 hours of researchfor JPMorgan Global BankPRODUCT DESIGN INTERACTION DESIGN USER RESEARCH A context-aware conversational agent to reimagine the car buying experienceMHCI Capstone Project with CarMax Conversational ExperiencesSERVICE DESIGN CONVERSATIONAL DESIGN PRODUCT DESIGN Meeting features to reduce digital fatigue for remote teams on mobilefor Microsoft Teams Calling, Meetings, & DevicesPRODUCT DESIGN INTERACTION DESIGN USER RESEARCH